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Common Internet Connectivity Issues and Solutions

Unfortunately, it’s fairly inevitable that you will experience Internet connectivity issues at some point in your life. Thankfully, the vast majority of these issues can be resolved quickly and relatively easily.

We’ve outlined three of the most common connectivity issues and their respective solutions to help you get back on your feet.

Does your router have a steady power supply?

It is impossible for you to have an Internet connection if your router doesn’t have power. Making sure you have a steady power supply simply comes down to monitoring your router’s LED indicators. If you cannot see any of the indicators or lights on, your router is either turned off or unplugged. If this is the case, disconnect the power cable and plug it back in after a couple of minutes, ensuring the power supply is turned on. If the problem persists, you may have an electrical fault, in which case you will be need to purchase a new router altogether.

Does the router have a connection?

If you’re still not receiving a connection, you should then check your router’s internet connection by referring to the connection or WAN light. The majority of routers will show a stable connection by displaying a green, flashing LED light. If you cannot find any LED lights, focus on the back of the router and check whether the Ethernet cable port LEDs are flashing. If you cannot see any lights, switch off and disconnect all cables from your router. After a couple of minutes, reconnect all cables to their respective ports and restart the router.

Boost your signal

If you are connected but failing to receive internet data, check the strength of your Wi-Fi connection on your PC or mobile device. If the connection is operating at one or two bars, this indicates a weak connection. In this situation, try adjusting your router’s radio antenna or moving the physical location of your router closer to your devices. If the problem persists, it may be worth investing in a Wi-Fi signal booster or extender that will increase your router’s signal range.

What to do if you’re still experiencing connectivity problems

If you are still unable to fix your internet connection using the guidelines above, or if you find yourself experiencing similar problems on a regular basis, it’s a good idea to contact a specialist IT support service provider. Here at Catalyst Computers, we provide 24-hour IT support services, including connection troubleshooting, device repairs and remote assistance.

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